Offshore Services
BPO, VA & ODC Services ?
Vegam Soft’s Offshore Dedicated Resource Centre (ODRC) offers the following business support services for Small and Medium Enterprise (SME) Businesses:
- Business Process Outsourcing (BPO)
- Virtual Assistance (VA)
- Offshore Development Centre (ODC)
Offshoring has become an increasingly popular business model across larger companies to increase productivity and reduce operating expenses by leveraging offshore talent. We at Vegam Soft Solutions (VSS) believe that this opportunity to be made available to SME businesses too. With this in mind VSS has created the ODRC model to bring huge cost and capability advantage to the small and medium sized businesses (SME) in UK and across the world.
Business Process Outsourcing (BPO):
- Business Process Outsourcing is essential business strategy that helps you to.
- Scale your business without the need for capital investment.
- Enable growth by allowing key personnel to focus on core business activities.
Offshore Development Centre (ODC):
Offshore Development Centre is the best solution if your business:
- Involved in ongoing software design, development, testing, maintenance and support projects & wants to ramp up or down quickly without huge infrastructure cost.
- Is a non-software company and wants to have your own IT system support team cost effectively.
- Needs a cost effective extension of your in-house IT system support team.
- Wants to have support and monitoring for your system outside your normal onsite business working hours.
- You can start from one staff to any number of staffs in ODRC.
Virtual Assistance (VA):
Virtual assistants can be recruited to suit your specific needs and can be trained to meet your expectations. As the resources are managed inside our ODRC, your data and personal information is secure within VSS ODRC. As the Staff is fully employed for you, you get the consistent and dedicated service.
Add-on Services
Vegamsoft can offer the following services along with the standard services (VA, ODC & BPO) explained above.
Project Management
Our qualified project management team can help you manage project from requirements to delivery either IT or Non IT projects. We can also help you to manage your ODRC resources from delivery point of view.
Web Design & Development
We have extensive experience in web design and development. We can support any stage of the web design life cycle.
Quality Control
Resource intensive testing and quality control can be supported by our team cost effectively. Our Team can help you manage the quality of delivery through an agreed SLA with you.
Business Consultancy
If you are start up / SME with limited experience, talk to us to get range of areas to understand the industry best practices. We can also help you to research and provide support in reshaping your thinking on various areas from business strategy to execution.
ODC, VA & BPO services offered by Vegamsoft focuses only on SME businesses. Our processes and operating model are specifically designed keeping SME businesses in mind. You do not need to worry about the unexpected cost overruns and too complex operating model that may not fit for your need.
We understand that SMEs have the same business goals as larger organizations, but may have limited resources compared to larger counter parts. Our ODRC model aims at supporting & delivering cost-savings, raising customer satisfaction, achieving high performance, extending service offerings and having access to the best people, skills and technologies.
As an SME business you can achieve the following through our ODRC model:
- Huge cost savings (more than 50%) when managed in ODRC.
- Save on overheads and maintenance costs of infrastructure.
- High resource scalability without overhead.
- Reallocate resources to business development and innovation, enabling growth without the large associated overheads.
- Minimize risks significantly, whilst growing and extending service offerings.
- Remain in control of budget and staff.
- Create long-term sustained value to the business.
VSS ODRC Team becomes an extension of your onsite business, without any capital investment. There are no direct overhead costs, office space, recruitment and compensation of personnel like Pension, NI etc. We handle all of those issues for you.
Potential business areas for ODRC
We have identified around 90 key areas to be considered for Small and Medium Businesses for Offshoring. The list of business processes given below are only a starting point. If you want to understand the feasibility of Offshoring any other business processes, please do get in touch with us. We will help you to decide.
| Accounting | Forum Moderation | PSD to HTML Conversion |
| Animation | General Office Help | Records Management |
| Article Submissions | Ghost writing | Refund Processing |
| Article Writing | Google AdWords Management | Regulatory reporting |
| Audio & Video Editing | Google Analytics Setup & reporting | Research and Evaluate Affiliates |
| Blog Content writing | Graphics Design | Sales & Marketing support |
| Blog Upgrades / Management | Helpdesk Support | Search Engine Marketing (SEM) |
| Bookkeeping | HR services | Search Engine Optimization (SEO) |
| Budgeting & Forecasting | Image Editing & Conversion | Shopping Cart Setup |
| Business Analysis | Internet Research | Site Security Analysis |
| Classified Ad Management | Inventory Management | Social Bookmarking |
| Complaints Management | Investment Research | Social Media Management |
| Compliance reporting | Mobile App Development | Software Programming |
| Contracts preparation | Job posting and management | Software Testing |
| CMS support | Knowledgebase Building | Software Upgrades |
| Copyright management support | Lead Generation | Sourcing Suppliers |
| Customer Support | Legal Research & Services | Survey Management |
| Data Entry | Live Chat Support | Tax Preparation |
| Data Interpretation | Logo Design | Technical Writing |
| Data Mining | Manage eBay & Amazon Listings | Telemarketing |
| Desktop Publishing | Market Research | Telephone Support |
| Document Management(Excel, Word, etc) | Medical Billing | Transcription (Medical, legal etc) |
| eBook Writing | Multimedia Development | Travel Planning |
| Email Marketing Management | Payroll Management | Video Editing |
| Event Planning | Powerpoint Presentations | Web Host Management |
| Facebook page management | PPC Campaign Management | Webmaster Services |
| Financial Analysis | Press Release Submissions | Website design |
| Financial Forecasting | Product Reviews | Website content writing |
| Financial Reporting | Proofreading | Website Maintenance |
Offshore Dedicated Resource model offered by VSS is unique and offers both cost advantage and control over the resource. With a vast talent pool availability, scalability will never be an issue.
1. Cost savings – The Key Benefit
The most obvious benefit that outsourcing can offer is the incredible cost savings. This is achieved through scalability and flexibility; standardization; and transparent pricing models. The outsourcing service you choose should be tailored to provide you with access to the knowledge, expertise and capacity you need, when you need it. We help you to achieve it for you.
The following diagram shows the cost comparison of the resources in UK and in Offshore.
Savings Comparison
| Resource Type | Cost in UK | Cost in Offshore | Savings | Savings % |
| Entry Level (1-2 Yrs) | £29,016 | £10,800 | £18,216 | 62.78 |
| Mid Level (3-5 Yrs) | £36,600 | £14,400 | £22,200 | 60.66 |
| Senior Level (6-8) | £44,184 | £19,200 | £24,984 | 56.55 |
2. Complete control over resources (Recruitment, Management & Relieving)
You have control over the recruitment and planning of the resource and their work priority. As the resource is yours, you can train them to meet your organizational values and quality standards. Your training costs will be well spent on your own resource and will be retained within your team to add continuous value to your organization.
3. Focus on the core business (Leave the non-core work with ODC)
Outsourcing resource-intensive back-office functions can allow you to free up time for your core business. When you start growing the ODC pool, you will also have opportunity to move towards shared control model to leverage the resource knowledge available in ODC.
4.Continuity and scalability (ODC can grow as you grow without huge capital investment)
You have great opportunity to build a cost effective business continuity plans. With VSS providing support in resource recruitment & infrastructure capability building, the ability to scale up in tandem with your business growth will be like a magic spell. You can tailor your outsourcing requirements to meet your specific needs time to time.
5.Access to flexible and abundant resource pool availability
This is one of the key advantages of our ODC. Availability of great pool of resources increases your chance to choose better resource.
6. Flexible Exit policy
VSS provides a flexible exit policy. When your business needs to take tough decisions, resourcing and infrastructure should not stand in between. VSS will provide an approach where both staff and employer will have a comfortable way forward.
Cost Savings could be the single largest factor for the SME businesses looking to offshore. We appreciate your business needs. This Calculator will help you to estimate your savings if you own a resource in offshore with in VSS ODRC. Contact us if you are impressed with the savings! We will make it a reality.
Select Employee experience Category
Cost For 1-2 Years Experienced Employee
Cost For 3-5 Years Experienced Employee
Cost For 6-8 Years Experienced Employee
Setting up ODRC with Vegamsoft is as easy as 1,2,3. An agreement with client is the starting point for Vegam Soft Solutions to initiate the resource recruitment and ODRC set up process. Clients will have ample opportunity to provide their requirements in the process. Once the agreement is reached weekly update will be provided to client on the progress. A five step ODRC set up process is given below:
The success of ODC will highly rely on establishing a right set of processes not only at the Vegamsoft side but also at the client (You) side. Our Account Managers will help you all the way once you decide to go ahead with our ODRC model. We will also help you to get your business ready to make full use of the ODRC Staff.
Use the following steps as a starting point to get yourself ready to start ODRC based business operating model.
Though ODRC offering comes with a standard Infrastructure profile, it is fully customizable for client needs. Custom requirements around hardware, software, access and security will be discussed in detail with client as part of the ODRC agreement. Standard infrastructure set up offered from VSS is listed below.
Infrastructure
- Dedicated Seat & Laptop
- Full Power Back up
- Broadband access with 1-4MBPS line
- Back up line from alternate IP with 1-4 MBPS
- Headphone for chat
- Full back up of files every day
- Skype for chat & Screen Share
About ODC Location
- Location: Coimbatore, India
- International Airport within 10 KMS
- Population>1,000,000
- Universities:7
- Engineering Colleges:78
- >75,000 Graduates Coming out every Year
Typical Laptop Specification
- RAM : 4 GB
- Operating System:Windows 8 & above
- Hard Drive : 500 GB
- Screen : 14" or larger LED
- Antivirus : MCAfee
- Graphics : Intel HD Grphics
Governance plays a key role in the Offshore Dedicated Resource Centre (ODRC) success. One of the key offering of our model is that the client has full control over Resource training, delivery, quality of the outcome. Our Account Managers will always be in touch with staff to ensure that any resource needs are fulfilled to enable a seamless delivery.
VSS Account Managers will schedule a regular weekly/monthly meeting to address any client concerns and review the ODRC performance & needs in general.
High Level Operating Model:
How a Month will Look like in ODC?
This diagram below shows the stakeholders and their activities during a month (Sample below shows for August 2015)
| Resource | VSS | Client(you) | |
| 1/08/2015 | Daily Status Report Mail to Client(CC VSS) | Receive & QC-Daily Status Report | Receive & Action Daily Status Report |
| 3/08/2015 | Process Salary For Staff-July'15 | ||
| 7/08/2015 | Weekly Review Meeting | Weekly Review Meeting | |
| 15/08/2015 | Holiday-Offshore | ||
| 21/08/2015 | Send Monthly Invoice | Receive Monthly Invoice | |
| 27/08/2015 | Make Invoice Payment | ||
| 31/08/2015 | Confirm Payment Receipt | ||
Governance Reports:
The following are standard reports proposed by Vegam Soft Solutions. The reports and their need will be discussed with clients and will customized case to case basis.
| Report | Description | Frequency |
| Daily progress update | Daily work update as a bullet point | Daily 6PM |
| Monthly Invoice | This is an invoice billed to client by VSS to recover resource and other costs | Monthly |
| Attendance | Every employee will be updating the attendance everyday. It will also be used to book mark the holidays | Daily |
| Weekly Account Meeting | Regular weekly meeting is to discuss any account related discussion (additional resource need, upcoming new requirements, any concerns on the resource & AOB) | Weekly |
| Weekly Meeting Minutes | This is the Minutes from the Weekly Account Meeting. | Weekly |
| Quarterly Account Review | This is arranged with client, Account Manager & Chairman | Quarterly |
| Quarterly Meeting Minutes | This is the Minutes from the Quarterly Account Review Meeting | Quarterly |
| Adhoc Meeting | Called for either by client or VSS | Adhoc |
| Adhoc Meeting Minutes | This is the Minutes from the Adhoc Meeting | Adhoc |
The engagement maturity model would vary from business to business. We think that the there are two key stages that every business can potentially tab through.
- Initial stage where client can leverage the opportunity to offshore non-core activities and keep full management control onshore. This is suggested until the ODC team matures to take more value adding services.
- Once the team in Offshore matures and provide more confident to the management team, then clients can think to distribute some of the management control to ODC to leverage its full potential and cost advantage across various domains.
Our account managers will help you along the way to ascertain the maturity level of the ODC to leverage its potential time to time.
We have kept the ODRC pricing extremely simple. We have categorized the resource pools in to 3 categories based on the level of experience.
| Resource Pool Category | Experience Level | Monthly Charge Payable |
| Entry Level | Less Than 2 Years | £900 |
| Mid Level | 3-5 Years | £1200 |
| Senior Level | 6-8 Years | £1600 |
| Custom Needs | Custom resource Requirements especially for beyond 8 years of experience will be agreed on case to case basis. | |
Key notes:
- Monthly rate includes staff salary, infrastructure and offshore support cost.
- The details above are for guidelines only. Actual terms will be negotiated and agreed with clients on case to case basis.
- For every role, job specification will be agreed with client before job is advertised for recruitment.
- Client will be part of the every stage of the recruitment process.
- Client’s final approval is must to provide an offer letter.
- Please view our full ODRC engagement terms for various payment stages during the engagement.
Every business model has its own challenges, Offshore Dedicated Resource Centre (ODRC) is not an exception. Though the cost savings and strategic advantages will push you towards ODRC model, you may want to ensure that your business model will be able to manage the ODRC resources to get the best out of them. It is very important to consider the challenges you may face in this model. We have listed few key areas that needs your attention.
Resource Management:
- Attrition Rate 10-15%
The attrition rate in India varies from 5% to 40% depending on the type of industry you operate in. VSS can help you analyze and mitigate the risk through various means during our interactions.
Mitigation:
- Establish employment contract(Bond) with staff at-least one year.
- Better pre-employment screening
- Trained backup resource in onsite or offshore
- Feeling not part of the organization
As the resource will be located completed outside the client ecosystem, this is unavoidable. The level of impact also depends on the nature of work performed by the staff in ODRC.
Mitigation:
- Once in a year visit by client to ODRC, could help boost the comfort level
- If possible, at least one trip to onsite by the staff may help to get with the team values better.
- Non-native English speakers (Moderate Language skills)
Normally the accent will be an issue to start with, but we would expect the gap to reduce over the period of time significantly.
Mitigation:
- No specific steps needed, other than leaving things to pick up in the due course.
- Attrition rate of 10-15%
- Feeling not part of the organization
- Non-native English speakers(Moderate Language skills)
Delivery Management:
- Time zone difference (GMT +4:30 / +5:30)
The time difference between India and UK is 4:30 hours from March to October. i.e India wakes up early. Time difference can be seen as positive and negative based on how we make use of the difference.
Mitigation:
- We can make the staff to start little late & end late to give a bit of comfort to the client.
- Potential need for special attention to look after offshore delivery
This is very important that client needs to have smart plans to ensure how your staff & their delivery are aligned to your goals. Note that VSS will not be monitoring the resource from delivery point of view.
Mitigation:
- Have a daily plan to engage the offshore staff.
- VSS will help you establish a regular status report to be sent on a daily (regular) basis.
- Off-shore training needs for specialized areas
As the resource is new and located in ODRC, you need to prepare a formal training plan for the work you are planning for the Staff you have recruited. It is your staff and do not underestimate the training needs for the staff. Proper training will ensure that the staff is integrated in to your value chain perfectly.
Mitigation:
- Prepare a formal training plan
- Ensure that the company values and quality expectations are communicated in the start and on a regular interval as you do for your onsite staff.
- Time zone difference(GMT +5:30)
- Potential need for special attention to look after offshore delivery
- Off-shore training needs for specialized areas
- Regular Processing of Monthly invoices
Finance Management:
- Monthly invoice processing
This will be new in your list of things to be done when you sign up ODRC agreement. This monthly invoice will include the monthly charges incurred by VSS(staff cost & any miscellaneous). If you have any doubts you can clear them out, during weekly meeting with Account Managers.
- Regular Processing of Monthly invoices